A consumer goes to a local mall store for what should seem like a standard wedding ring cleaning, and the ring gets damaged. What is an unfortunate situation really is no surprise at all. It turns out that the store does not carry the manufacturer that created the ring, nor are they willing to step outside corporate guidelines to order the customer a brand new one.
There’s a simple solution – consumers should always return to the point of purchase if they bought their wedding ring at a brick and mortar store (as opposed to having bought the ring via The Internet). Or at the very least contact the manufacturer and ask for guidance.
Precious metal jewelry – no matter what metal – will always need some maintenance to retail its brilliant appearance. Wedding rings can possibly come in contact with hundreds of other objects during the average day. While there is such a thing as a simple cleaning or repair, not all jewelers are created equal. Be safe – return to the store that sold you the ring, or find another authorized retailer if your ring was created by a manufacturer.
Here’s the story:
"Kay Jewelers deformed Lisa's wedding ring during a routine cleaning and refuses to provide a replacement ring. Lisa first noticed that a tiny diamond was missing, which Kay Jewelers found stuck in their cleaning equipment. In the process of reseating the diamond, Kay again deformed the ring, scratching out the ring's beaded edges. Kay decided they couldn't repair the destroyed ring, but rather than ordering a new one from the manufacturer, Kay decided to remake the ring using a low-resolution picture of the original as their guide. Shockingly, that ring didn't work out either. It's now been three months and Lisa wants her wedding ring back."
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